Basically Fed Ex has a vast network of independent contractor's that have but one thing in mind! Do whatever gets them the most money.
They are NOT direct employees of Fed Ex and therefore do not have to put the customer's needs first. If you try Fed Ex's customer care center you get lied to and are only given the standard responses to try and convince you they do care. Trust me again, they DO NOT! I have confirmed my suspicions with two existing middle managers at Fed Ex..
Best thing is to stay away from using their service. If you shop online and the retailer uses them, then simply ask for another carrier or cancel the order.
Eventually their corporate offices may get the message!
Product or Service Mentioned: Fedex Delivery Service.