The funds to pay off my old mortgage when refiniancing were sent Fed Ex overnight on June 30th. Fed Ex did not deliver until July 2nd. Due to the nature of FHA loans A whole months interest is charged when payoffs are not received on or before the 1st. This is 1300 dollars I lost sue to Fed Exs incompetence.
I did not find out about the late delivery until a month later when I called my old bank inquiring about the refund due me from escrow and overpayment of the old mortgage. This is when I found out that 1300 dollars was taken from my refund to cover the additional months interest in order to payoff the old mortgage.
I filed a claim with Fed Ex and provided them with all the documentation neccessary including letters from the bank explaining the loss to me. Fed Ex denied the claim because it was not filed within 21 days of delivery. But I did not know about the problem until after 21 days, how could I file a claim when I didnt yet know of the loss??
Fed Ex stated the recipient, the bank, should have called me or wrote to let me know the package was late. Can you believe that? I have spent hours and hours on the phones to reconcile this, many faxes sent all to no avail.
Im afraid if I hire an Attorney he will charge me hundreds on top of all this only to have Fed Ex wiggle out of their responsibility somehow. If I go to small claims court I worry their high powered Attornies will screw me out of my money also in court.
Fed Ex knows that many packages they deliver are time sensitive and extremely important. Fed Ex knows it is standard business practice to ship extremely important documents overnight with them. They want the deliveries but refuse to accept responsibility when they fail miserably.
Does anyone know if I have recourse against this lousy company?
Product or Service Mentioned: Fedex Delivery Service.