I have a small business and use a shipping address at the local neighborhood UPS station. After a shipment from a supplier was 2 weeks late I called the vendor and was notified that it was marked undeliverable and returned to the supplier.
I asked the supplier to reship the package UPS and called FEDEX somewhat irate over non-delivery. It seems this is standard practice at FEDEX. They will drive a package half-way across the country and then refuse to deliver to the final address if it is a UPS address.
FEDEX customer service told me I should have delivered to my house. I daily see people cruising the neighborhood looking for the package grab. Not an option for a business.
They may think this Fc&ks their competitor, but it is the customer who is Fc&ked. Worst customer service candidate. I will never voluntarily ship FEDEX again.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $300.
Preferred solution: Let the company propose a solution.
I didn't like: Non-delivery of package is not acceptable.