Fed Ex Smart Post is EXTREMELY PAINFUL to deal with. The employees of fed ex smart post seem extremely disorganized and are anything BUT knowledgeable.
I had to speak with 3 people in order to confirm the tracking number to relay to my local post office (who was just as bad... claiming they don't have access to a computer to input a tracking number.... I asked them how the *** they track packages.... he said, "I don't have access but the guy next to me does".
Well... can he look into this? He said, "well, he's on the phone so you're going to have to call back. I almost laughed at the ridiculousness of this conversation - or maybe these idiots pushed me to insanity).
Also, all 3 contacts at fed ex told me something different about WHERE the package was. I can't tell if they were just lazy liars and didn't feel like looking up my package... or if they are just idiots. I can't tell what's worse.
If you ever need to follow up on a package that fed ex smart post delivered to your local post office, use the tracking number fed ex provided BUT include a 92 in FRONT of the tracking number (as long as your tracking number starts with a 612).
If you can...
avoid this service at all costs. They are employed by a bunch of morons who will send you on a wild goose chase.