Boycott any company that uses Fed Ex SmartPost, including Amazon.com which now for some bizarre reason has decided to jeopardize its reputation with this sh$@^y service.
Long story short. I've been ordering with Amazon.com for close to a decade without any problem. But after it switched over to "Fed Ex SmartPost", it's been a complete and utter disaster. The very 1st time I dealt with it, I had ordered an expensive camera. I tracked the package, found out its delivery date, and spent all day at home waiting for it. It was a fair bet that I'd get it early on, because it was literally out of the facility at, like 6:00AM.
Well, guess what? Not one truck arrived to the house the entire time.
Which was fine. What wasn't fine was that two obviously bogus "attempted deliveries" status updats suddenly appeared in online tracking later that evening. And (get this) the two "attempted deliveries" were actually spaced four minutes apart. And (it gets better) no post it note was even placed on my door, proving that an actual truck never even made it to my street. Some *** just entered the "attempted deliveries" into tracking.
In a panic, I was terrified that maybe someone was in the process of stealing the camera. After an infuriated phone call, it was promptly dropped at my doorstep 9 AM the next morning.
Now we come to the second incident. Two weeks ago, I ordered two items from Amazon. Like I said previously, I have used that service for literally years without issues. So I ordered these books and waited for them as always, expecting to come on time as usual.
I had had such a long and pleasant history with Amazon that it literally took me a week past the estimated delivery date to finally realize, "Hey, that's odd... where are the books?" I tracked the package on Oct 24th expecting to see the package delayed or something, only to see a message that said, "Your order was delivered on the 17th at 9 AM!"
So obviously, this package was misdelivered, stolen, or lost, and someone decided, "No skin off our noses; let's just LIE and say we delivered it when we clearly hadn't! Hey, we lie about attempted deliveries, so why not that?"
I called my local carrier, who opened up an "investigation." When I followed up on my case, I was told, "Once something has been marked as delivered, it's out of our hands." "What's that supposed to mean?" I said.
The representative then offered to give me a new number to "escalate" my case. I said, "Hold on, let me get a pen and piece of paper." I couldn't have taken me more than 15 seconds (in fact, I even ran to speed up the process).
Coincidentally, just as I returned to inform the rep that I was "ready," she was suddenly "deaf" and *couldn't* hear me. "Hello? Hello? Ma'am? Hello????" (I'm surprised she didn't do the whole fake static thing with her mouth and go "Ksshshshshhhh.... you're breaking up, Ma'am! There's too much static!!! KSSSHHHKSSSSSSSHHHHH!!!")
Then the effing b*tch hung up on me. Real classy.
So now you know. Fed Ex SmartPost= GARBAGE. Don't even bother dealing with any business that uses this as a carrier. Actually, it might be time to boycott all of ecommerce, because it seems as if all of these carriers (Fed Ex, UPS, etc) are hiring losers who are more than happy to get paid for work without actually doing any!
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $43.