For the second time Fed Ex has failed to deliver a package that was both time-sensitive and extremely important. I came home after making a short trip into town this morning to find a FedEx note on the door that was time-marked within 20 minutes of when I received the note.
I immediately called customer service at the distribution center to see if they could contact the driver to have him re-attempt delivery as the item to be delivered was extremely important. I was told that the driver was "already out of the area," which was absolutely impossible since he'd only been gone from the house for 20 minutes. I spoke to a manager at the distribution center where I was told the same thing-basically that, "the driver has already attempted delivery one time, that is all we are required to do, and there's nothing i can do about it." Fed Ex does not care about customer satisfaction, does not care about doing what's necessary to do a job right, and I would not recommend using Fed Ex for any reason whatsoever. Oh...and this is the second time this kind of thing has happened.
The first time was when Tag Heuer shipped my 2K watch back using them, and they "missed" me, and also refused to reattempt delivery, even though the driver had only been missed by a few minutes. They simply do not care!!!!!!
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $500.