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Diversity of Products or Services
Turnaround Time

I ordered a product on Ebay and it was shipped on 25th August 2014. Never new and never expected that my package is the lucky dog to get a free India tour.

The package was booked at Gujarat state, Ahmedabad City to be delivered at Hyderabad City, Andhra Pradesh state. The package went all places except Hyderabad. The estimated delivery date was 28th August 2014. Poor Fedex people, they are so stressed out that they couldn't get it to Hyderabad by 28th August.

But they didn succeed in sending it to all other cities in Gujarat. They even sent it to all over Maharashtra. When i call up the customer care, i was told that by 30th Saturday, it would reach me. 29th Friday was a holiday.

I trusted them blindly not knowing that they are fooling me. When i call them up on 29th, the package reached Hyderabad but didn't reach the local hub. They gave me an option to drive all the way 20 kms and collect the package myself. I again had a blind trust in their service thinking that they would deliver it on Monday 1st Sept.

2014. I call up the Fedex personnel at the local office where the package is located, he informs me that it is shipped and also provides me with the delivery boy number. He calls me as soon as he reaches the address and surprises me by saying that he doesnt have the package. When i ask him why called me without the package, his reply is because i wanted him to call.

I suppose, Fedex doesnt have enough vehicles to support their network and hence Fedex personnel walk distances to deliver the packages.

There cant be any better reason for such huge delays.

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $40.

Preferred solution: Let the company propose a solution.

Company wrote 0 private or public responses to the review from Sep 01, 2014.
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