Customer service
Product or Service Quality

I ordered a package on a Wednesday. Got 2 day air.

Thursday I received an email from FedEx stating my package would arrive Monday. Tuesday my I returned home from work and no package still I checked my tracking info and it stated the package was delivered to my front door. I do not have a front door. I called and questioned the representative stated the driver left it at the front door I then told her that I did not have a front door.

She then said oh yeah the driver said back door. She then said she would call me in a few hours and my money would be refunded. At 5 pm I called because I did not receive a call back and I findout they closed my claim. They then told me the shipper has to file a claim.

But they never told me that they just closed it. This company is a joke this is atleast the 20th time I've had a problem with fedex.

Reason of review: Order processing issue.

Company wrote 0 public responses to the review from Jun 18, 2015.
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