Product: Fedex Account Clear all filters (0 of 37 reviews match)
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I have been with FedEx for 5 years. They signed me up for paperless billing and without signing up for that I could not use the online services for shipping. I run an eCommerce site and I ship a lot. I trusted that the discount structure contract I signed would mean...
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1.0
Product
Fedex Account
I didn't like
  • Reps lowly attitude towards my finacial loss
  • Rep admitted it was a glitch
  • Account theft
#1039069
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I have used the same address forever with FEDEX account. Yesterday and today every time I try to send, message says the address doesn't match account. Hours spent talking to their help team by phone and they just tell me after not being able to do anything, try...
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Product
Fedex Account
#927219
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Tried to sign up with FedEx online. Included all of my contact information. Was asked a number of verification questions, some of which I could answer, and some of which I could not because I truthfully had no idea of the answer. For example, it asked on each and every...
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Product
Fedex Account
I didn't like
  • Lack of customer service
#835348
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I worked for an e-tailer for years, so I know what good customer service looks like. Excuses and reasons they can't help you is all I got. Tried to set up an account and got an error every time with instructions to try again later. Thought it must be a website glitch...
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Product
Fedex Account
I didn't like
  • Unhelpful and inexperience customer service
#791261
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My company recently received a collections letter for a FedEx account. My company has never had a FedEx account. Now we never will. Even if they had mistaken us for someone else, if this had been legitimate, they would have sent some kind of bill or other kind of...
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Lancaster, Massachusetts
Product
Fedex Account
#789794
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The Fed-Ex delivery person did not bother to knock for a package requiring a signature. I work at home in a small office, bed-sitting unit and have hyper-sensitive ears, yet somehow they managed to miss me. Moreover, the delivery person noted the package contents in...
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Anonymous
Scott in NH

Same experience here with Fedex online, asking for personal information that goes way beyond any credible business need.

2.2
Product
Fedex Account
I didn't like
  • Slow service
  • Website options not working
  • Privacy violations
#776860
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On Aug 3 I started to ship a box.And used my debit card to pay for it. I cancelled it within 3 minutes because it cost too much. They have a hold on my checking account for the amount of $140.46 for the shipment. I didn't ship anything and need my money released from...
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Export, Pennsylvania
Product
Fedex Account
#678424
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I was told via their automated system that my package was out for delivery 2/28/15 at 6:37am. I waited home all day for that package and at 6:18pm your system updated information saying Delivery exception Local weather delay - Delivery not attempted. The weather was...
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Anonymous
Rick

*** Fed-ex employees as usual. I'M SITTING HERE AT MY DESK WAITING for my overnight package as i type this - He rings the buzzer, I go downstairs to get the door and there's a...

Anonymous
Anonymous

We get the same kind of crappy service by lazy Fedex drivers here in Lexington KY. Let's boycott Fedex and the merchants that ship via Fedex.

3.4
Product
Fedex Account
I didn't like
  • Delivery service
  • Being lied to
  • Customer service
#601892
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I don't have an account with Fedex, so I took my parcel into a Fedex shop, and paid for it there, on the 12th December. I then get an invoice ordering IMMEDIATE (as was clearly written) payment 45 days later. The invoice was dated the 12th January, a month after I paid...
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4.5
Product
Fedex Account
I didn't like
  • Their billing department
  • Accounts receivable
#587436
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Sent a package from Colorado to Canada. Filled out all customs forms, declared value, submitted commercial invoice all at a Fedex location. A few days later, I check on tracking. It states that there's a shipping exception due to lack of commercial invoice and to...
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Product
Fedex Account
#564037
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