Not resolved

How can FedEx lose a package, customs says it never left the FedEx customs at the airport, not hearing anything since it arrived therein the 18 th if March , today is the 23rd. Per customs they check all acjages at the FedEx airport receiving imports.. I have emailed then called and no one cares or is looking for it, it's iver$400 item coming from Raffaello network, they sing care either , what do I do,,

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