Vendor was contacted via their Website to order product. Items were to be shipped out via Fedex and arrive by 11/23/11 (as per tracking number information given from website).
Items were never delivered on the 23rd. I tracked the package again the evening of the 23rd and still saw the item sitting at the local Fedex facitlity, figured that it just didn't make it on the delivery truck. I called back on the 25th (day after thanksgiving) to see if the package would be delivered on this day, fedex customer service rep called the local Fedex facility to see if package was sent out yet. Was told by Fedex Customer Service that although package was not scanned, it was already out on delivery (thought this was not right, but just went with it and was just happy to get my package).
Waited until about 6:30pm on this day and still NO DELIVERY yet??? Called back Fedex Customer Service to see if anyone was still going to be delivering my package, Fedex Customer Service Rep says that they need to contact local facility again to see if the package was sent out and of course they were already closed. Fedex Rep said that he would begin a "Trace" of the package and someone from Fedex would be in contact with me the following day. I waited until about Noon the following day and guess what?
No one from Fedex called me back, so I call back again and Fedex Rep calls back the local Fedex Facility and to find out that they cannot find the package and that it is probably lost??? Are you kidding me? Lost? And it took you this long to let me know that something is lost???
So, the Fedex Rep then tells me that Fedex will get in contact with the vendor to straighten this out and would be starting a claim. I called the vendor that I ordered the product from this morning and the vendor tells me that NO ONE from Fedex has called regarding any lost package or anything having to do with my order. I called Fedex back to find out what was going on and now they are telling me that I will need to start a claim with with Fedex or to contact the Vendor so that they can file a claim, which would take at least another 5 days for the claim to go through? What type of operation are you running Fedex?
For a company that ships thousands of packages a day, one would think that your 'claims handling" response would be much more better than this.
I will NEVER use this mickey mouse operation again and will request that ALL packages be sent UPS in the future!!! GO BROWN!!!!