I had an order that was shipped from NFLShop.com on 12/21. The shipping details indicated that the package would be shipped FedEx so I checked the status of the package once a tracking number was available.
From what I could see, the package arrived in Indianopolis on 12/23 with an anticipated delivery date of 12/28 listed initially. I thought that date was reasonable since the item was being shipped to Florida and was going to be a slightly belated Christmas present for my son.
When I checked the FedEx site on 12/27 I realized that the anticipated delivery date had been changed to "N/A". I also noted that the package had gone to "Fedex SmartPost", but at that time I was unfamiliar with what SmartPost was so I assumed that my package was with FedEx.
I kept checking the FedEx site to see an updated tracking status but there hasn't been one since the one I mentioned above, on 12/27. I called FedEx to ask about the package and I was told that the package was being shipped through SmartPost, and that the USPS would be delivering the package. I asked for further details as to the updated location of the package but the rep had no information, other than the package was in transit. That information was useless, given that I could plainly see THAT status on the FedEx site.
So, I'm pissed. I paid for shipping, yet I had no control over the shipping method used by NFLShop since my order was for a customized item. At this point, I don't know who to complain to: NFLShop, Fedex, or the USPS...maybe all three? In any case, I can definitely say that I won't be ordering anything that uses SmartPost.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $40.