Update by user Apr 14, 2015
Latest update: Fedex sent us a collection letter for $50K. I am look for a customer protection attorney for this case.
Original review posted by user Jan 28, 2015
We mailed 3 DVD disks to my friend in China. After the package got received, Fedex sent us an invoice saying that we owe them $44286.10.
We called the invoice department and the lady told us not to worry about the invoice so we just relaxed. One month later, another invoice came. It just said we have "passed the due of payment". This is ridiculous!
We went to their station and the guy in the station has zero knowledge of "invoice". The actual weight is 0.5 lbs, how did they get the weight of 4000 lbs? They said they "input the wrong height". But did they fix the error?
No. They did nothing but keep sending you bills.
Reason of review: Poor customer service.
Monetary Loss: $44287.
Preferred solution: Let the company propose a solution.