Mesa, Arizona
1.6K views 9 comments
Featured on Facebook Not resolved

Update by user Apr 14, 2015

Latest update: Fedex sent us a collection letter for $50K. I am look for a customer protection attorney for this case.

Original review posted by user Jan 28, 2015

We mailed 3 DVD disks to my friend in China.After the package got received, Fedex sent us an invoice saying that we owe them $44286.10.

We called the invoice department and the lady told us not to worry about the invoice so we just relaxed. One month later, another invoice came. It just said we have "passed the due of payment". This is ridiculous!

We went to their station and the guy in the station has zero knowledge of "invoice". The actual weight is 0.5 lbs, how did they get the weight of 4000 lbs? They said they "input the wrong height". But did they fix the error?

No.They did nothing but keep sending you bills.

Review about: International Shipping.

Review #587865 is a subjective opinion of a user.

1.4
Delivery Service
Warranty
Diversity of Products or Services
Product or Service Quality
Customer service
Website
Turnaround Time
Billing Practices
Tracking Tool
PRODUCT OR SERVICE
Not specified
Reason of Review / Monetary Loss Poor customer service / $44287
Preferred solution Let the company propose a solution

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Anonymous
Dallas, Texas, United States #1224379
Would like an update on this.....
I would let them take me to court, and countersue!
A Judge would probably really chew them out!
Anonymous
Apex, North Carolina, United States #955114
This may be a bit late but perhaps it will help someone in the future that also has this issue...
Companies such as this respond quickly usually to a local news station covering your story. Make certain that you show them ALL your paper work! Invite the news station to join you as you place a call or even visit their customer service location.
Around here these things get worked out quickly when our local news shows up.
Good luck!
wangfengfight
Latest update: I received another bill notifying me that I have not paid that 44K.
John_2015
Take that bill to an Attorney, Class Action them because you can't be the only one. Thank you for showing this though, it lets people know to never ship "on account" not that I would ever ship anything with them again. I think they should have to pay you the difference between what it should actually cost and what they tried to charge you as well as admitting their fault. Of course the "fuel surcharge" is because they chartered a private jet for your 1/2 pound box.
thatskablamo
#938481
Oh dude, weak. I don't have any advice but I hope this gets sorted out. Delivery companies have started to become worse and worse the last few years. That price is OUT of control.
Keep us updated :(
ladeeda
#938160
Yeah, Heydrich, 'cause it's their fault FDX can't do their job... ***.
Heydrich
#938012
This is what happens when you make friends with people in China.
wangfengfight
to Heydrich Tempe, Arizona, United States #938418
I believe this event has nothing to do with China. I am Chinese and I can tell you I have used many express services in China (S.F, YTO, etc). They have done much much better jobs than express services in US. You can always expect the package to be picked up for just one call and delivered before the end of the next day, regardless of weekends. And believe or not, Fedex is much cheaper in China. If I mail these disks from China to the US, it would only take me less than $20.
Heydrich
to wangfengfight #1029458
I was just joshin' around. No offense meant.

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