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TRACKING 675687716516, wE SHIPPED TV TO OUR CUSTOMER WHICH FEDEX DAMAGED, CUSTOMER RECEIVED THE ITEM WITH SCTREEN OF THE TV SHATTERED. I CALLED FEDEX, AND THEY SAID THEY HAVE ISSUED CALL TAG AND PICKED UP TV FOR INSPECTION AND WILL LET ME KNOW ONCE INSPECTION IS COMPLETE.

3 WEEKS PASSED AND I DID NOT HEAR BACK SO I CALLED TO FIND OUT WHAT HAPPENED.I WAS TOLD CLAIM IS DENIED BEACUSE I DID NOT PROVIDE PICTURES.

I SAID YOU GUYS NEVER ASKED ME FOR PICTURES AND YOU HAD THE TV AT FEDEX HUB FOR INSPECTION FOR CLAIM ISSUE.

I SAID TV WAS INSURED , HOW CAN THEY DENY CLAIM, SO THE NASTY, UNCOUTH PERSON LIED AND SAID DECLARED VALUE DOES NOT MEAN ITEM IS INSURED. I SAID THAT IS INCORRECT, SO SHE HUNG UP. THEY RECORDED THE CALL, SO I SAID I AM RECORDING IT TOO. I CALLED BACK, FEDEX TOLD ME THEY WILL NOT TALK YO ME BECAUSE I RECORDED THE CALL.

LOOK AT THE CROOKS, THEY RECORD ALL CALLS BUT REFUSE TO BE ON RECORDED CALL BECAUSE THEY LIE AND CHEAT PEOPLE. I NEED MY MONEY BACK FOR THE TV THEY DAMAGED.

Reason of review: Poor customer service.

Monetary Loss: $224.

I didn't like: Nasty and uncouth behavior.

Company wrote 0 private or public responses to the review from Jul 06, 2016.
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