A rug that was shipped from Montreal to Burlington Ontario, was damaged beyond repair. Fedex admits they damaged it.
Freight was paid by the shipper, my supplier. Fedex says they cannot reimburse me until I pay for the freight. When I explained the shipper payed the freight, please check with their account, the complaints person said they don't check customer accounts. Which begs the question, if they don't check their records, why do they think the bill hasn't been paid?
So, now I'm scrambling to ask my supplier to provide proof that they paid their freight bill, so that I can be reimbursed. The rug is now unsaleable, so why do they expect me to pay for freight anyway, since they admittedly delivered something that is useless to me.
I think this is a disingenuous runaround to put up hurdles and avoid being responsible. Total scam.
Reason of review: Poor customer service.
Monetary Loss: $380.
Preferred solution: Full refund.
I didn't like: That they are not forthcoming with reimbursement.