Manufacturer: Fedex Category: Customer Care Clear all filters (94 of 94 reviews match)
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I will never use Fedex. I will never shop with a seller that uses Fedex for shipping. It isn't just that my Express Saver package isn't here a day after the delivery date, it's that it's pretty much impossible to get in contact with a real person who has any bearing...
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1.0
Product
Fedex Customer Care
I didn't like
  • Whole experience
#1101123
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I think it's crazy that FedEx has and was provided an email and yeah I don't have an account I don't see why the email that you guys do you have on file you guys can't resend but moving forward I just know that your guy ultimately sick at customer service i will not...
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1.2
Product
Fedex Customer Care
#1097481
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Resolved

I get a door tag left and I am not home.I call the Customer service line and ask them to have my package delivered to the apartment rental office. They tell me all is good it will go to the office. Second day second delivery notice/ tag package cannot not be delivered...
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Fedex Customer Care
#1088605
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Fedex Customer Care Review

#1010635
1.0
Details
I got a message to call their office and they really dont answer their phone. I got hold of someone after about 10 rings but they just gave me someone elses phone number to call. I called the second number talk to someone who handed his cell phone to someone else who tells me i need to go to the airport myself to claim my delivery. What kind of courier company is this?
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Customer service
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Exchange, Refund and Cancellation Policy
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Product or Service Quality
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Website

Fedex Customer Care Review

#976770
1.0
Details
This is like the 5th time that I have you been up since I've been in Tennessee I'm going to tell you customer service promises a delivery is a lie I will continue to find another service besides FedEx when someone says your package is going to be there by noon the next day it should be close not 4 o'clock and no excuses that's all I'm going to say
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Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
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Tracking Tool
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Fedex Customer Care Review

#885974
Horrific customer service... *** people don't know how to respect
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Fedex Customer Care Review

#870864
1.0
Details
They are terrible. Randy Adams who is a dispatcher is a ***. He hung up on me after my package never came.
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Additional Fees
Delivery Service
Exchange, Refund and Cancellation Policy
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Value for money
Warranty
August 16, 2017 Regarding Fed-Ex customer service: I call for help and get someone who cannot speak English very well.I cannot understand them. They cannot answer my calls regarding LOCAL issues. There is no local contact phone number or way to contact someone locally,...
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1.0
Fedex Kalispell, Montana Province
Product
Fedex Customer Care
I didn't like
  • That they have poor or no customer service or care
#1088446
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Nasty rude telephone customer service punks!Delivery people who don't buzz & leave package unattended and/or say no one is home and take package back to try another day. No idea of when delivery is to be made - just wait all day and we'll get around to it when we feel...
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Product
Fedex Customer Care
#1056501
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Fedex delivering horrible and incompetent service since 1973. A true and genuine company that truly loves to *** their customers in the *** with no lube. My order was supposed to arrive on Thursday since I paid for it but it didn't. I called Fedex customer service and...
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1.0
Product
Fedex Customer Care
#1046355
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Fedex is the only company where there customer service department argues with customers and gives contradictory information. They refused to connect me to their Keaseby location because he kept insisting that they were closed. I repeated mentioned that I called...
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Product
Fedex Customer Care
#1033607
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So I called the hotel and as I feared, they did not receive any package! So I called Fedex customer support and thus started my nightmare which is still going on. OMG they have the most complicated and unorganized bunch of people who are not well informed at all. They...
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1.0
Product
Fedex Customer Care
#981933
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Put card info in wrong slot .Turned down several times and canceled for 24 hrs delaying shipment. Corrected, accepted by card co. Tried to correct and and expedite shipment thru support and repeatedly told put question in other words with complete failure to get help....
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3.8
Product
Fedex Customer Care
I liked
  • Hours of operation
  • Times of delivery
  • Reasonable price
I didn't like
  • Customer service
#975654
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Never use FEDEX. FedEx employs unprofessional rude customer service that lies to the customers. My package was lost more than a month ago as the driver picked up the package without scanning it. as his scanner didn't work. I confirmed with the customer service that...
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1.1
Product
Fedex Customer Care
#952789
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