Product: Fedex Customer Care Clear all filters (0 of 134 reviews match)
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Everyday I have packages waiting on my porch for USPS mail carrier and have done this for years. Substitute FedEx driver in a U-Haul rental truck didn't bother to read the labels or show concern when my USPS packages wouldn't scan in her machine and she just took them....
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Fedex Customer Care
I didn't like
  • Lack of accepting responsibility for unauthorized pick up
#1421020
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My customer Service representative Reina-Mare Celestino continues to insist that my package is with customs However FedEx legal have informed my Attorney that it has been cleared. She also puts blame with her Manager and refusing to give me her manager name and contact.
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1.0
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Fedex Customer Care
#1414311
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However customer service continues to hold the package even after it was cleared by FedEx legal and Philippines customs. Unbelievable they also refuse to take calls reply to emails. This is ongoing and probably never be resolved oh legal very kindly wavered the FedEx...
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1.0
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Fedex Customer Care
#1411178
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A pkg was picked up by fedex on 11/19 in IL enroute to middle TN. As of today 11/29/2018- I have not rec'd it. I called fedex- they were no help. They say that it was turned over to usps for delivery but usps says that it has not been turned over to them. Fed ex...
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Fedex Customer Care
#1410767
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I want to give them -star if i could. Call centre agents don't know what they are doing. I called them like 5 times because I kept getting disconnected and nobody ever called me back even though they had my phone number. When i called back to confirm the scheduled pick...
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Fedex Customer Care
#1409807
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Said they attempted to make a delivery and no one was home. Point in fact, two of us were home all day. Expecting Xmas packages and these clowns are still keeping bankers hours working M-F when it's the busiest time of the year. Will NEVER use Fedex again and advise...
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Fedex Customer Care
#1406506
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I was sent an email that my packaged was delivered to my home. When I arrived, there was no package. After reviewing my security camera footage, I discovered that no one had been to my house in the time period stated. I offered my film as proof and they blew me off. I...
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h.kitchener
h.kitchener

Contact the sender and have them contact FedEx as he is the one actually sending the parcel. On your end, file a dispute with your credit card issuer for "goods not delivered ...

1.0
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Fedex Customer Care
#1403743
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So yeah.. I watched my package go in circles for the past 3 days it has come within a hundred miles of me and then boom went over 300 miles away from me now I called them and they tell me that it goes in a circle to pick up packages I think it would be better just to...
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1.0
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Fedex Customer Care
#1396989
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I was waiting in line and the manager bypasses me and services the guy who entered 6 minutes after I was already there waiting in line. The top that when I was told next in line and proceeded to the cashier had to wait because the manager hadn't finished processing the...
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Fedex Customer Care
#1374119
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I had to keep asking her to repeat everything and my issue still wasn't solved. I will inform the organization shipping to me of how FedEx is ruining my experience with their company (which has provided great service otherwise). It will be a very cold day before I...
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Anonymous
Thomas Burns

Their Customer Service dept is the WORST I have ever had to deal with. Even their CS managers have no authority to resolve issues. One manager named Danielle on 9/28/18 couldn...

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Fedex Customer Care
#1366995
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