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I had a small package tracking number 776216362862 delivered to Uganda from USA and it was a nightmare to get the FEDEX Uganda people to pick their phone +256414258242 which was ringing and i drove to their office while calling and occasionally it was busy, I suppose they were calling but didn't want to receive any calls until I arrived only to find a gentleman in the office with a phone ringing on his desk and when asked why he was not picking he told me its not his job to pick calls. Terrible behaviour to a customer who had paid clearance fees and taxes two days ago. Advice when shipping to UGANDA,,, PLEASE AVOID FEDEX. When contacted, the manager on +256702880423 , she was already out in a market place promised to call and didn't. It was the second day calling and no one picking the phone .

Simon Rwashana

Measurement Solutions Ltd.

simon@msluganda.com

Product or Service Mentioned: Fedex Customer Care.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from May 07, 2016.
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