Customer service
Diversity of Products or Services
Product or Service Quality

They told my daughter to send a package to a business via home delivery. This was on Friday for a Saturday delivery and the driver never even tried to deliver it because it was to a business. The next problem is that since they did not deliver it on Saturday as paid for they were not able to deliver it until Tuesday because home delivery is not open on Monday!

So a package from San Diego to Anaheim, 100 miles, took from Friday until Tuesday to get to me.

On top of all this, they make you jump through over 1 hour on the phone to even try to get a refund. Now this is great service.

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $29.

Preferred solution: Full refund.

Company wrote 0 public responses to the review from Jan 13, 2015.
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