I shipped 19 packages from NY to UT on June 17 and used Date Certain Delivery. The shipping cost me over $1000.00. I was driving from NY to UT so I used Date Certain to delay the delivery until July 2nd.
While I was driving home I got a confirmed delivery for these 19 packages to UT on June 22!!! I had to call my neighbor and sure enough all 19 boxes were on the front porch.
I emailed customer service to complain and they replied saying per their records delivery was scheduled for Jun 22. I guess the Date Certain Delivery in large letters on every shipping document was not enough, nor was the electronic record showing Date Certain delivery on July 2nd.
Terrible customer service and they offered nothing but a canned apology and didn't even read the email correctly.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $50.