I was at home tracking a package online from Dillard's. It was a birthday present for my husband.
Online it said FedEx delivered my package, but my doorbell never rang. I called and they said they would investigate, but that it was probably stolen. Not possible!! Luckily the next day a lady brought me my package that FedEx delivered to her house!
In a different neighborhood. Address no where near similar to mine. She was honest and kind, she could have easily kept the package. 3 days after my complaint to FedEx they called and said I needed to contact Dillard's and have them send me out another package.
They told me they were going to sent te driver back out and see what happened. Obviously they didn't!
If you ever need to use them to ship or receive goods, make sure you add a signature requirement! That way they can't say it was delivered to you, when it wasn't!!