Package was delivered to the wrong address & signed by wrong recipient. Driver insists it was delivered to the correct address which is false. The signature they have is not from my household and since FedEx does not have GPS tracking to determine where it was exactly delivered, they just take the word of the driver, who is wrong in this case.
Acer America shipped a computer to me on April 11, 2012. This package was said to be delivered on Apr 17, 2012. I first tried to resolve this with Acer America but found it difficult because they have no number I can contact because the S/N does not seem to be recognized by the automation system Acer uses. The only communication to Acer was by email: Acer Technical Support firstname.lastname@example.org. I contacted them via email.
I was told by Acer to file a police report and file a claim with FedEx.
I filed a police report and filed a claim with FedEx. I was then told by FedEx to obtain a waiver from the shipper, Acer America. I don't know what the big deal is but Acer America refuses to provide this waiver for my shipment. I called customer service of FedEx on May 31, 2012 the person I was talking to told me to settle with Acer and hung up.
Federal Express is responsible for dropping off my package at a location other than my home and it was signed by someone I do not recognize.
I filed with the BBB on FedEx and they responded telling me to get a waiver or have Acer file the lost package claim. I still don't understand why it's so hard for Acer to provide this waiver.
I am now without a computer and my hard earned money gone. Customer Service for Acer America is the worst I have ever dealt with -- never buy the cheap systems because you get what you paid.
FedEx dropped off my package at a wrong address. It seems all the driver has to do is get a signature and say it was dropped off.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $500.