Drivers are lazy and refuse to follow proper procedure, so when THEY lose a package and no one can find it because of their laziness, the consumer is left with nothing but a bunch of excuses and the bill for the full amount of the merchandise and shipping. FedEx won't even offer to refund the shipping.
Customer Service (Ha! That's a joke!) only makes matters worse. The CS 'bots are trained to jibber gobbledygook from a prepared script, none of which has anything to do with the issue. So many words. So very many words. Yet not one sincere, helpful attempt to locate the package.
I will never, ever purchase from a company that uses FedEx again. The lies, the laziness, the utter disregard for the customer are beyond the pale. To be held responsible for over $100 worth of merchandise, plus shipping, for a package FedEx CLEARLY either stole or lost is absolutely unacceptable.
After scanning my package as "delivered" and then going on to claim it was delivered directly to the customer, which is impossible in my building, it turns out the package was never delivered at all. We have 24 hour security surveillance and this package never crossed the doorstep. Customer service will not help, outside of reciting the mindless blather they're trained to spew, and FedEx will not make good on the loss. Since their system shows the package as delivered, the shipper can't do anything, nor will my credit card company.
FedEx, from the lowliest person up to Frederick W. Smith, are nothing but a pack of dishonest, dishonorable, lying, thieves.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Monetary Loss: $93.
Preferred solution: Full refund.
I didn't like: Customer service is abominable.