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I spent the entire day waiting for a package. At 5:01 pm the Tracking screen reports: 2:41 "Customer not available or business closed" This is an unadulterated LIE.

Not only have I been here all day, but the place has had people in-and-out of it all day long. Cars are in the lot, the doors are unlocked. There is NO WAY that the diver could have thought the offices were closed or that nobody was here. The lazy *** *** just didn't want to get out of his truck.

Also, note ... the "Exception" report was filed online at 5:01 pm, but claimed the attempt was made at 2:41 pm. Why did they wait so long to file that report, if not to make it impossible for me to call and have them re-hit the delivery?

I'm sorry. I am one very angry guy right now. This is not the first time I've had problems with Federal Express and their flat out lying. I will NEVER, EVER, use them again.

I hope the lying stack of excrement driver of the truck gets lost ... like Tom Hanks in Castaway.

Review about: Fedex Delivery Service.

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Anonymous
#1462799

Same thing today.Among all the carriers, FedEx is the one lies all the time.

I sitting behind my open door waiting for my package to be used over weekend and still get this message with a door tag number.There's no door tag at all!

Anonymous
#1454655

Same thing today.They fail to buzz to gain access to the building then say no one was home.

Phones work, no music or anything going on here to interrupt their arrival, and still, for the umpteenth time, they tell me I wasnt home. Their customer service person was very nice - looks like they hire people to smooth feathers, but cant hire people who resolve these issues from happening. Last time they chose to deliver to a drop off facility rather than ever attempting delivery to my home. Contacted and executive who said I was the first person to ever complain about that - told him he should try to carry a heavy chair a mile and a half after taking a day off from work to accept delivery.

They need to stop pretending to listen and actually address these ongoing problems.Not going to use their service at home or work.

Anonymous
#1453421

Same thing!Today was the 2nd "attempt" and I've been home both days.Oddly, the shipment was 2 packages from the same sender -- one package needs a signature, the other doesn't.

The one that doesn't was dropped off on top of my mailbox by the road (not safely at my door up my driveway), and then he drove away.

I happened to be at my window and watched it happen (my driveway is 300' long so I couldn't run after him when I realized he was pulling away).REALLY upset.Evidently this is a common issue with packages coming out of this particular FedEx facility (Stratford, CT).

Anonymous
#1452912

This just happened to me.Package updates says it's been sitting on the truck since 6:30am, been home all day, I can see/hear anyone come in my drive way.

Especially a big truck. nothing.

Now it says at 5:39 Customer not at home blah blah blah.Fedex is a sack of lazy garbage.

Anonymous
#1445359

This has been happening for 4 business days straight- "Customer not available or business closed".I work in an office that is only open 9am-5pm on M-F and FedEx continuously try to deliver after 5:30pm and one day at 6:46pm.

We called the local warehouse after day 3 and they were baffled that the driver kept trying so late when we are a business and hours posted. SO on day 4 they attempted at 5:04pm (I guess whoever was scheduled to be here ran out right at 5pm) so now for a 5th day it is on the truck for delivery after we asked them to hold it at the warehouse and someone would just make the drive to go pick it up at this point.

So frustrating.If I didn't have to pick up my kid by 5:30pm every day I'd just wait at this point but business hours are business hours in my book.

Anonymous
#1440318

Same thing happened to me today. I live in a large apartment complex in NYC. We have a front desk receptionist and they're always available

Anonymous
#1424412

SAME *** HAPPENED TO ME TODAY. IM UPSET BECAUSE THE MAILMAN WAS HERE TO DELIVER SOME MAIL YET HE DIDNT DELIVER MY PACKAGE BECAUSE IT WAS LIKELY TOO HEAVY. TO MAKE IT WORSE TODAY IS SATURDAY AND THE OFFICES ARE CLOSED.

Anonymous
#1413702

Same thing happened to me today in 2018-just wow! I guess they can do whatever they want to.

Anonymous
#1391192

Same thing is happening to us now. They don’t attempt they leave. And blame it on us.

Anonymous
Luton, England, United Kingdom #1319778

When did they deliver your parcel to you? I've the same problem today

Anonymous
Flushing, New York, United States #1312214

Truck drived past and didn't make attempt, was waiting outside

Anonymous
New Orleans, Louisiana, United States #1285310

Same ole ***.FedEx driver did the same *** to me.

24 hour operation business .

delivery exception business closed.....My business is 24 freaking hours opened.

Anonymous
to Yup New Orleans, Louisiana, United States #1309294

Same thing happened to me just today (and not the first time).The same lazy driver maybe, since I am also in NOLA.

I skipped work to be here all day waiting and then, "customer not available". I called when I realized the lie (reported at 5:30 pm, but I noticed at 6:45 pm) and called their 1-800 number. I was pissed and told the operator I needed my package delivered TODAY and that I couldn't skip another work day waiting for them. I was told that they were going to contact the driver and contact me within 2 hours.

Needless to say, that didn't happen.

Fedex is THE WORST shipping company.

Anonymous
Paramount, California, United States #1260136

Schedule delivery day was today

Friday 12/23/2016 by 8pm I called the warehouse were my package was coming from In the city of industry CA and they informed me that they gave my package to FedEx on Wednesday so I need to know we're is my package it's a

Christmas gift for my daughter

My contact number is 562)234-8454

Anonymous
Great Neck, New York, United States #1259181

Been waiting home all day for my sons Christmas gift and checking the tracking it says out for delivery since 7:30am to saying "Customer not available or business closed" at 7:30pm the bell never rang or anything I was looking outside periodically truck never even came by and usually my dog barks when someone opens fence gate dog never barked during that time frame FEDEX is a bunch of lazy *** artists

Anonymous
to Anonymous New Orleans, Louisiana, United States #1309300

Same thing happened to me. And it is pretty obvious that they never were anywhere close to my house because the is no door tag.

Anonymous
Phoenix, Arizona, United States #1212097

I have experienced this exact this on two separate occasions!

Anonymous
Murfreesboro, Tennessee, United States #1207577

My story is the same as everyone else, I sat here ALL DAY, I didn't go to the store for things I needed because I was here WAITING for fedex, They NEVER showed up but still the tracking says "Customer not available or business closed" Nothing but a bunch of lies!

A company with so much disregard for their customers should be put out of business.

Anonymous
#1095688

That's same *** just happened to me I ordered it to my dads business and they said the same *** "customer unavailable or business closed we are open all dumb day wtf is the ***

Anonymous
Rockville, Maryland, United States #966286

I was expecting that they would get it right this time, but I was wrong.I have been sitting here since 3pm.

I checked the status, and there is the big red exception, not at home or closed. They didn't even try to knock on the door. What a business model. I called in and told them the driver didn't even knock at the door or try to contact me.

Doubt it will come to anything, but at least it will be in the circular file. I refuse to go to them to pick it up at the depot.

Thats an hour one way.I paid good money to have it shipped to me, they had better well deliver to me.

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