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I spent the entire day waiting for a package. At 5:01 pm the Tracking screen reports: 2:41 "Customer not available or business closed" This is an unadulterated LIE.

Not only have I been here all day, but the place has had people in-and-out of it all day long. Cars are in the lot, the doors are unlocked. There is NO WAY that the diver could have thought the offices were closed or that nobody was here. The lazy *** *** just didn't want to get out of his truck.

Also, note ... the "Exception" report was filed online at 5:01 pm, but claimed the attempt was made at 2:41 pm. Why did they wait so long to file that report, if not to make it impossible for me to call and have them re-hit the delivery?

I'm sorry. I am one very angry guy right now. This is not the first time I've had problems with Federal Express and their flat out lying. I will NEVER, EVER, use them again.

I hope the lying stack of excrement driver of the truck gets lost ... like Tom Hanks in Castaway.

Location: Dallas, Texas

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Guest

Same happened to me a few times. I was waiting home all day for this package and nobody showed up.

Driver reported customer not available.

LIE LIE LIE. Lazy people.

Guest

It happened to me today. I took off work and stayed home all day with 2 dogs to wait for a delivery.

If the delivery man ever came knocking or rang the bell, even if I didnt hear it for some reason, I know my dogs would bark like crazy. The package never came and they told me it was exemption since they tried to deliver it at 1pm and I wasnt home. WHAT SNEAKY LIARS!!! I WAS HOME all day with 2 dogs and they NEVER even knocked my door.

LAZY FEDEX delivery thugs!!!! I am very disappointed that they put their own fault at us.

Guest
reply icon Replying to comment of Guest-1724918

Same here, been on the look out from 2pm till now (8pm), just refreshed the page, and got the same result. It's as if they just looked at the building and drove pass it. >:-|

Guest

Yes its amazing how many *** have a job that don't do their job. This is why no one who can't do their job works for me. FedEx should use this policy

Guest

This thread has been going for 9 *** years! Get your stuff together FedEx!

IMPOSSIBLE: Getting a package delivered that is "Direct Signature Required" The shipper didn't warn me ahead of time that it would ship with this restriction otherwise I would have just shipped it to myself at work instead. I discovered that a direct signature was required while monitoring the tracking activity. Two days in a row I've stayed home from work to sign. Both times with my driveway camera feed up on my phone at all times so as not to miss the driver.

Both days while monitoring the feed I've gotten a delivery exception email (around 1 the first day and noon the second) stating "Customer not available or business closed". No truck showed up all day (I even double-checked the recording of the video) so it goes without saying there were no door tags left. So had I not been so fiercely watching for this package, I would have had no way of knowing. FedEx Customer Service says they can't reroute or hold at location as a result of "the shipper's restriction".

The tracking info states "Delivery option(s) aren't available due to shipper restrictions. Please contact the shipper." The shipper argues that it's FedEx's doing because they're requiring the direct signature due to the stated value of the package's contents. So I have a shipper blaming a logistics company, a logistics company blaming the shipper and a delivery driver from Chicopee, MA routing hub (that's right, I'm calling you out!) who refuses to complete his delivery to Barre, MA. I'm certain it's at or beyond their usual delivery route and it'll put them out of their way to complete the rest of their day on time.

Both times I imagine this driver was on their lunch break, looking at their route. They saw my delivery out of their way and thought, "Heck no! I'm not making a 40 minute detour for 1 package". I understand motivation, even when it occurs at my expense.

What I can't tolerate is lying and NOBODY willing to just DO THE RIGHT THING! So, like I said IMPOSSIBLE! I'm just NEVER going to get this shipment despite doing everything within my immediate control. 9 years FedEx...

9 years people have been exposing this vulnerability to you here (that's JUST here, nevermind all of the other threads I found just like this one) yet you refuse to issue a patch. I guess to you it's worth the suffering of we "few".

Guest

PURELY BS Fedex services just plain suck *** Firstly 10 days in transit from MO to NY USA for a

Guest

Do you ever get the package .

Guest

I have had the same experience. Only difference being that estimated deliver went unavailable at 8:00 PM ET and the next day it reported a failed attempted delivery due to "Customer Not Available or Business Closed" at 8:41 AM on the previous day; the day the package was expected.

No attempted delivery tag was left at the residence, which is customary. Usually near instant email claiming delivery is received. I have received those emails and checked the front door to find packages. They seldom ring the bell when packages are delivered if no signature is required.

I have tried to rationalize this behavior. The only reason I can come up with it that it hides their inadequacies from the shipper.

Perhaps the shipper should be notified of the shady practice. I can only assume the practice is corporate sanctioned.

Guest

They're a joke... Was supposed to have a delivery today - driver marked it "Customer not available or business closed" - even though I was and there's a 24hr concierge here too Bloody Bastards

Guest

worst delivery service...they have never ever delivered package correctly, and state that it was delivered to my home when it was not...and after I complained, still never contacted me...i had to cancel my order from amazon because i was getting charged for fed ex incompetency...its happened to me at least 3 times...

Guest

I have the same issue...This delivery was to my home.. I spent the entire day working in my garden. Could not have attempted a delivery !!

Guest

Exact same thing happened to me today. I stayed home ALL DAY.

I checked the tracking status all day long. The package was on the truck at 7:00am. At 7:58pm it still said the package was on the truck and would be delivered. At 8:05pm it said the driver tried to deliver at 8:03pm but "customer was unavailable or business was closed".

Pure, 100% BS! I wasted an entire day and then, to add insult to injury, they put the onus on ME.Never again will I use FEDEX.

Guest

Same thing today. Among all the carriers, FedEx is the one lies all the time.

I sitting behind my open door waiting for my package to be used over weekend and still get this message with a door tag number. There's no door tag at all!

Guest
reply icon Replying to comment of Guest-1462799

Same thing happened to me and never received any door tag in person smh

Guest

Same thing today. They fail to buzz to gain access to the building then say no one was home.

Phones work, no music or anything going on here to interrupt their arrival, and still, for the umpteenth time, they tell me I wasnt home. Their customer service person was very nice - looks like they hire people to smooth feathers, but cant hire people who resolve these issues from happening. Last time they chose to deliver to a drop off facility rather than ever attempting delivery to my home. Contacted and executive who said I was the first person to ever complain about that - told him he should try to carry a heavy chair a mile and a half after taking a day off from work to accept delivery.

They need to stop pretending to listen and actually address these ongoing problems. Not going to use their service at home or work.

Guest

Same thing! Today was the 2nd "attempt" and I've been home both days.Oddly, the shipment was 2 packages from the same sender -- one package needs a signature, the other doesn't.

The one that doesn't was dropped off on top of my mailbox by the road (not safely at my door up my driveway), and then he drove away.

I happened to be at my window and watched it happen (my driveway is 300' long so I couldn't run after him when I realized he was pulling away).REALLY upset. Evidently this is a common issue with packages coming out of this particular FedEx facility (Stratford, CT).

Guest

This just happened to me. Package updates says it's been sitting on the truck since 6:30am, been home all day, I can see/hear anyone come in my drive way.

Especially a big truck. nothing.

Now it says at 5:39 Customer not at home blah blah blah. Fedex is a sack of lazy garbage.

Guest

This has been happening for 4 business days straight- "Customer not available or business closed". I work in an office that is only open 9am-5pm on M-F and FedEx continuously try to deliver after 5:30pm and one day at 6:46pm.

We called the local warehouse after day 3 and they were baffled that the driver kept trying so late when we are a business and hours posted. SO on day 4 they attempted at 5:04pm (I guess whoever was scheduled to be here ran out right at 5pm) so now for a 5th day it is on the truck for delivery after we asked them to hold it at the warehouse and someone would just make the drive to go pick it up at this point.

So frustrating. If I didn't have to pick up my kid by 5:30pm every day I'd just wait at this point but business hours are business hours in my book.

Guest

Same thing happened to me today. I live in a large apartment complex in NYC. We have a front desk receptionist and they're always available

Guest

SAME *** HAPPENED TO ME TODAY. IM UPSET BECAUSE THE MAILMAN WAS HERE TO DELIVER SOME MAIL YET HE DIDNT DELIVER MY PACKAGE BECAUSE IT WAS LIKELY TOO HEAVY. TO MAKE IT WORSE TODAY IS SATURDAY AND THE OFFICES ARE CLOSED.

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