So we order Weather tech floor mats.for our daughter's car for Christmas on 12/16 They said you probably won't receive them until after Christmas. My wife checks the tracking # on the 23rd.
and FED EX claims they delivered them on the 21st. ***REALLY***????? She calls FED EX telling them we never received our order whereby they say someone signed with the initials of GO !!!! They check deeper and see where it was actually dropped off.
We can't tell you where it was delivered due to privacy issues. ***REALLY***????? They go on saying that they can go back where it was dropped off and retrieve it and possibly bring it to us by Christmas. ***REALLY*** ?????
Well today is the 27th and still no package nor phone call from them with it's whereabouts. Called twice today and still no answer on the status other than it was re delivered on the 24th to our address. ***Really*** ????? Such B.S.,lies, and misrepresentation for such a large company.
We're calling again tomorrow to hear more of the same I think.
Did weather tech know FedEx was going to screw up? And, Who has these car mats that are specific to a particular vehicle ?
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Order processing issue.