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In August I shipped my mother a birthday present using the overnight service, which did not arrive the next day. I called FedEx and they told me they delivered the package, however, when they read the address back to me they gave me the wrong address.

I told them as much, but they refused to believe that they got it wrong, despite my having the waybill. They opened a case for me, but they never called me back. I'd call back and they wouldn't respond.

I'd email--no response. (I've now emailed their customer service department over a dozen times.) My mother was eventually able to track the package down by talking to her local FedEx carrier who did retrieve the package and get it to her--so thank you to him -- but as for their Customer Service people--no help at all.

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problems with delivery and TERRIBLE Customer Service.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: Package getting lost, Ignoring my calls and emails, Not return calls, Delivered to wrong address, Terrible customer service.

Company wrote 0 public responses to the review from Nov 25, 2015.
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