In August I shipped my mother a birthday present using the overnight service, which did not arrive the next day. I called FedEx and they told me they delivered the package, however, when they read the address back to me they gave me the wrong address.
I told them as much, but they refused to believe that they got it wrong, despite my having the waybill. They opened a case for me, but they never called me back. I'd call back and they wouldn't respond.
I'd email--no response. (I've now emailed their customer service department over a dozen times.) My mother was eventually able to track the package down by talking to her local FedEx carrier who did retrieve the package and get it to her--so thank you to him -- but as for their Customer Service people--no help at all.
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Problems with delivery and TERRIBLE Customer Service.
Monetary Loss: $40.
Preferred solution: Full refund.
I didn't like: Package getting lost, Ignoring my calls and emails, Not return calls, Delivered to wrong address, Terrible customer service.