I alway track my purchases online when possible. The site said when delivery would be made, that it was in the delivery vehicle.
I stayed home all day and finally in the mid afternoon they updated the site to read 'no attempt made, delivery scheduled for following business day'.
One time they crushed a box, breaking a vacuum cleaner, but delivered it anyway.
Another time, they left our packages outside at someone else's home and the people were nice enough to drive a few miles to give them to us.
Is the problem that they are so huge, they can do whatever they want? They seem to just not care. I have chosen Fedex for the last time, unless there is absolutely no other alternative.
I've never had a problem with UPS and rarely with USPS. What's up with that? The problems have all come from a freight office in Southeastern Washington state.