I was expecting a package to be delivered from a Company in Boulder Colorado by FedEx on January 28, 2008. That morning I had gone to my racquet club to work out and arrived home between 12:15 p.m. and 12:20 p.m. I know this for a fact because I was listening to my favorite radio talk show host’s opening monologue while driving home and he comes on the air at 12:06 p.m. on WJR here in Detroit.
At approximately 3:30 p.m. I accessed the FedEx package tracking website only to discover that it was reported that my package had allegedly been left at my door at 12:10 p.m. I knew this was not the case because it was not there when I arrived home literally within minutes of the stated delivery time.
I immediately called FedEx customer service to report non-deliver of this package. The representative I spoke with put me on hold while she called the delivery driver responsible for the package and who was still out on the road. According to the representative, the driver stated he/she would drive by the supposed delivery address the next day and check it out. For the record, delivery driver did not drive by my house the next day. Furthermore, since I was reporting non-receipt of a package within 3 ½ hours of its alleged delivery, subject driver should have immediately been forced to turn around and return to the residence where he had left the package and retrieve it. FedEx did absolutely nothing to immediately correct their error and I am now out $290.28 since FedEx is denying my claim.
Product or Service Mentioned: Fedex Delivery Service.