To saw I am very disappointed form this company is very polite. I wanted an insurance for my documents, they said that this is against their politics.... After this they told me not to worry, that the documents will be delivered in time. Guess what - THE DOCUMENTS WERE LOST!
Now all they can say is --we are sorry!!!
The documents were originals with a very high value and now I have financial losses because of that. I have to sue the company and I will do it for sure.
The weird thing is that nobody in this company knows what is happening. The boys and girls on the help desk are totally useless, they only send a mail to their supervisor, but nobody reads this mail. Nobody called me all this time. Now they even don't pick up the phones in the help center. The branch of the company in the country - sender has one information, the helping desk - another, and the receiver country - third. Why in this case they have an electronic system???
I just have no words to show my feelings about all this mess. Now I have to sue them or to make an agreement about my losses. They hide from me, but will not hide from the lawyers..
Product or Service Mentioned: Fedex Delivery Service.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Non-delivery of shipment, Lost packages.