Dogs are not a priority for FEDEX.
FEDEX stated a package was delivered, at a time when both my wife and I were home. However, a 28 pound box of dog food was no where to be seen.
We intend a 'just in time delivery' for our dogs, but when hearing this Rudy, the Customer Advocate (a misnomer if I ever heard one), said therefore this was not a FEDEX priority and we had to wait till Tuesday to find out what happened- more than 3 days later. If the package had been 'loan docs' that would make it a priority!! Rudy did not pass me to a supervisor, and I indicated I would give FEDEX a bad review regarding not caring for dogs. Meleisha for FEDEX called me an hour later and gave me the same FEDEX spiel, which I again rejected - i.e.
There had to be some FEDEX employee on call over the weekend, but she said no I had to wait till Tuesday.
Her boss, Tyler, said he was the last person I could speak to and that there was no supervisor, and he said - guess what 'wait till Tuesday' - and there was absolutely no one he was able/willing to transfer me to talk to. Once again 'FEDEX Advocates' and no support for the customer.
Product or Service Mentioned: Fedex Express Delivery Service.
Reason of review: Poor customer service.
I didn't like: Terrible customer service, Not receiving my package.