I paid for overnight shipping for a gift for an elderly aunt who had her first chemo yesterday. I was home yesterday.
Happened to look out the window and saw the FedEx truck drive away. The driver didn't ring my doorbell. I had a door tag hanging there and got an email saying there was a "Delivery exception". I called FedEx yesterday to complain.
Even though the driver literally just drove off-there was no way to have him return. I guess he couldn't turn around at the end of my driveway. I signed the door tag and left it on my door. I got an email today about another "delivery exception".
I was home. No doorbell. I called FedEx. The customer service person checked and said that the driver logged something saying he/she couldn't get up the hill to my home due to snow.
Yes-it is snowing. I do not live on a hill. My neighbor-who drives a small, compact car just drove in and parked his car. If he can do that-why can't a FedEx truck drive up the driveway?
I asked to speak with a supervisor. I got someone who told me he couldn't help me. He can't prove that no one rang my doorbell. He can't help it if the driver can't make it up "The hill".
So much for the customer being right. I asked if I am going to get a refund of my delivery fee. The answer is "no" because they fulfilled their obligation in "attempting" to deliver the package. If I "attempt" to go to work tomorrow-will I be paid?
I actually need to do my job to be paid. That does not apparently hold true for FedEx.
Product or Service Mentioned: Fedex Delivery Service.