Dealing with FedEx has been an ongoing problem since I moved to Madison Wisconsin. Today I was expecting delivery of two packages via FedEx. I live on the third floor of a condo building (with an elevator) when I checked the status of the packages at the dot com it said they were delivered to my door. I checked outside my door and they were not there so I checked downstairs at the mailboxes and there are my 45 plus pound packages - and I don't have a dolly so I have to drag them to the elevator and then to my apartment. Why weren't they delivered to my door in the first place - the driver has a dolly why didn't he use it? This is just the latest in a series of screw ups by Fedex like
1) delivering frozen products and leaving them by my mailboxes although the fedex tracking info still said in transit - good thing I happened upon them.
2) Keeping my packages because the driver Said she could not get in the building for a Year straight - how is it that UPS always delivers?
3) Fedex calling me around 7am to check an apartment number, or claiming on Friday that FedEx does not work on Mondays so I would not be able to get my overdue package until next Tuesday (this was a person at the local distribution center in or near Madison, WI).
Until I moved to Madison I thought that FedEx was efficient, now I know they are just sloppy in some areas of the country. I had started avoiding companies who use FedEx last year but abandoned that idea after FedEx began to clean up their act over the holidays. Now I will go back to avoiding companies who use FedEx.
Product or Service Mentioned: Fedex Delivery Service.