1.5
Details
Customer service
Turnaround Time
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Apparently there are a lot of people who are told that their package has been delivered to their address when it clearly hasn't been. (Dogs that bark at everything were silent, delivery site in full sight all day, etc.) Then, after multiple calls to FedEx and inconsistent responses from their customer service people, it emerges that the parcel that was allegedly delivered to our address....is at the Ontario warehouse, and can't be redelivered for 'a couple of days....but you can come and get it.' No, for any number of reasons, I can't 'come and get it:' if I could do that, I wouldn't have ordered the item on-line.

And the fact that the item the FedEx driver insisted had been delivered to us mysteriously appeared (still) at the warehouse when I complained....and complained.....and insisted that the driver HAD to be .....um....mistaken about having delivered it, made me utterly unwilling to have anything to do with FedEx ever again.

So: I had the item (a nice and small electronic device, no doubt easily resellable by that FedEx driver?) returned to the vendor. And, since I will now have to wait several weeks for the refund, I informed the vendor that, unless they get another carrier to deliver their items, that--despite 20+ years of patronizing them, I won't be buying anything else from them until and unless they arrange for a responsible company to deliver purchases.

Product or Service Mentioned: Fedex Priority Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $250.

I didn't like: Deceit and incompetence, I do not appreciate the lies told by driver.

Company wrote 0 public responses to the review from Dec 23, 2016.
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