Saint Augustine Shores, Florida
Not resolved
1.1
Details
Additional Fees
Billing Practices
Customer service
Delivery Service
Product or Service Quality
Tracking Tool
Turnaround Time
1 comment

Fedex is apparently trying hard to ruin a lot of kids christmas this year.Ordered gifts 2 weeks ago with expedited shipping.

The retailer shipped the next day. After not receiving the packages on the delivery date, i checked tracking on fedex site. The packages have been sitting in Orlando for over a week. Called fedex and they in told me the Orlando hub is backed up and there are trailers sitting there that have not even been opened.

I asked about delivery before christmas since the missing package has gifts for a 5 year old. Basically the customer rep told me probably not. I am like most people and dont have the extra disposable income to run out and buy more gifts to replace the ones that are just sitting in a trailer. Even if i did, the stores are out of stock on the only gifts she asked for.

I didnt wait til the last minute to order, i ordered weeks ago. There are no weather delays; i could accept that as being beyond their control. I saved up, purchased the gifts she asked santa for, ordered in a more than reasonable amount of time and yet i am now in a situation where there will be nothing to give her.

I have been up all night completly stressed out, trying to figure out what to do for christmas now.Thanks fedex, you have ruined christmas for a little girl whose time is running short on "believing".

This reviewer shared experience about problem with delivery and wants this business to read this review and look into the issue (if any). This person is overall dissatisfied with FedEx. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about FedEx.

Check out the best and the worst companies in Shipping category for more informed decision or compare FedEx to other companies on our site.

Had an Experience with FedEx?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1082090

If you ordered them 2 weeks ago there should be no reason why they shouldn't be delivered before Christmas.... The main sorting facilities are caught up

You May Also Like