Saint Augustine Shores, Florida
Not resolved
1.3
Details
Customer service
Product or Service Quality
Tracking Tool
Turnaround Time
1 comment

Fedex is apparently trying hard to ruin a lot of kids christmas this year. Ordered gifts 2 weeks ago with expedited shipping.

The retailer shipped the next day. After not receiving the packages on the delivery date, i checked tracking on fedex site. The packages have been sitting in Orlando for over a week. Called fedex and they in told me the Orlando hub is backed up and there are trailers sitting there that have not even been opened.

I asked about delivery before christmas since the missing package has gifts for a 5 year old. Basically the customer rep told me probably not. I am like most people and dont have the extra disposable income to run out and buy more gifts to replace the ones that are just sitting in a trailer. Even if i did, the stores are out of stock on the only gifts she asked for.

I didnt wait til the last minute to order, i ordered weeks ago. There are no weather delays; i could accept that as being beyond their control. I saved up, purchased the gifts she asked santa for, ordered in a more than reasonable amount of time and yet i am now in a situation where there will be nothing to give her.

I have been up all night completly stressed out, trying to figure out what to do for christmas now. Thanks fedex, you have ruined christmas for a little girl whose time is running short on "believing".

Reason of review: Problem with delivery.

Company wrote 0 public responses to the review from Dec 21, 2015.
Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1082090

If you ordered them 2 weeks ago there should be no reason why they shouldn't be delivered before Christmas.... The main sorting facilities are caught up

You May Also Like