Notified of pending delivery requiring signature on a Saturday by 3:30. Later modified status to close of business.
Spent the entire day waiting for delivery. NO DELIVERY.
Called customer service that Saturday night to coordinate delivery date. Scheduled for the next Friday because nobody could sign for shipment until then.
On Sunday received notification that they would deliver on Tuesday. FEDEX FAIL.
Called customer service again to review the delivery instructions again. Friday!
Returned home on Thursday to find two delivery slips advising they attempted delivery on Tuesday and Wednesday! FEDEX FAIL
Called on Friday after never receiving delivery to find out they were returning package to shipper. FEDEX FAIL!
All the technology in the world will not accomplish any job if people do not do their job.
Customer service tried to transfer me to Customer Advocate. After waiting 20 minutes she apologized because they were not answering their phones due to call volume.
Fred Smith Your company that you built is failing.
Reason of review: Poor customer service.
Monetary Loss: $500.
I didn't like: Delivery service stinks, Noncompliance with delivery instructions.