FedEx failed to deliver $1000.00 medical equipment as scheduled. FedEx lied and claimed “customer unavailable” but I was home all day waiting for delivery.
Scheduled delivery Sat 6/23 before 8:00 pm
Delivery not attempted, fraudulent delivery failure reported as “Customer unavailable or business closed”. Delivery address is private residence, I have been home all day. No delivery has been attempted. FedEx delivery lied about attempting to deliver.
Spoke with fedex customer advocacy 6/23 around 12:00, she claims to have gotten in touch with delivery manager and was promised that the $1000.00 medical equipment would be delivered today as scheduled.
Delivery company reported fraudulent delivery failure again, no delivery attempt was made. Second fedex customer advocacy representative (Xiomara) claims the delivery company isn’t open past midday Saturday and wasn’t able to deliver package as scheduled and as promised. Completely apathetic about delivery issues or deceitful and fraudulent behavior by local fedex delivery company.
Reason of review: Problem with delivery.
Monetary Loss: $1000.
Preferred solution: Let the company propose a solution.
I didn't like: Poor customer service, Fedex never communicated instructions, Driver unprofessionalism, Lied about delivery attempt.