My wife shipped a package of Christmas presents to our son and wife second day delivery which was an extra charge. My son stayed home the entire day of promised delivery (12/23/09).
According to tracking records, the package was on a truck for delivery, but no attempt was made. The next day an attempt was made, but no one was there to sign. My wife stressed out with worry about the package being lost (it was eventually delivered).
I attempted to get a refund for the second day delivery charge, but all I got was the run around from Fed Ex. We will NEVER use Fed Ex again, as they don't deliver as promised, and avoid refunding for services paid for but not delivered.
Product or Service Mentioned: Fedex Delivery Service.