This is such a long messy story but the net result leaves me looking for a class-action remedy. Something has to stop this mess.
My Amazon package was delivered on Thursday by Fed Ex without them knocking or ringing door bell. When I got the Amazon text that delivery was made and couldn't find it on my doorstep, I filed a claim with both Fed Ex and Amazon. Amazon shipped a replacement at no charge.
Later I find my package with a neighbor who, seeing it on the porch and thinking I was not at home, chose to take it into their home for me. When I notified Amazon that the package had been delivered it was too late to cancel the replacement shipment. I called Fed Ex to have them cancel the delivery so I wouldn't have to deal with it.
What I didn't know is that Amazon arbitrarily chooses the delivery companies and it was not Fed Ex they chose for the replacement. So when Fed Ex got the request to cancel my delivery without a tracking number (I did not have one as Amazon issued it.) they just went into their system and chose my address.
I ordered a new laptop two weeks ago. I had not received a ship notice from Dell so didn't know it was in the system. You guessed it! The package that was returned was my lap top, not the replacement items from Amazon.
Now the laptop is missing in the Fed Ex system.
Ultimately this is the fault of the driver who did not ring or knock but I am paying the price in lost time and lost use of my laptop. Who knows when I will receive it?
In normal market conditions, we could withhold our business from companies who disappoint but we have no choice when it comes to big volume shippers, like Amazon. Small package delivery companies can basically make any number of mistakes and the remedy never approaches the actual cost to the consumer. It's time for a "Consumer's Bill of Rights for Small Package Deliveries."
Any suggestion or referrals to appropriate law firms are welcome.
Reason of review: Problem with delivery.
Monetary Loss: $1000.
Preferred solution: Deliver product or service ordered.