Product: Fedex Ground Delivery Service Clear all filters (0 of 87 reviews match)
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Fedex - Same old song and dance

Out for delivery for two days going on three. Zero help from customer service. They can only tell me what my emails read. Pathetic.
Product
Fedex Ground Delivery Service
#1422273
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Ordered a package on sunday night. Paid extra so it would be here 12/11. Email from fedex stated it would be here 12/11 by 8pm. 930pm comes around and no package. Call the company and they tell me "well it wont be there until tomorrow because its at the facility and...
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1.0
Product
Fedex Ground Delivery Service
#1421396
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I received a package that doesn’t belong to me on November 28th. And after contacted the company who sent it, wasted 20 minutes explain the situation and provide my personal information, the package still sits at my front porch to be picked up. Contact fedex on...
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h.kitchener
h.kitchener

Are you sure it was FedEx and not the post office who delivered the package? FedEx is now using something they call SmartPost where they deliver packages to the local post off...

1.0
Orion Charter Township, Michigan
Product
Fedex Ground Delivery Service
#1420864
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Fedex tried to deliver a shipment to my home, Nobody was at home. A note said fedex will try a second attempt. Fine, my wife calls fedex and let them know that nobody is at home at this time they try to deliver. Can she schedule a pickup at our closest fedex brach?...
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Product
Fedex Ground Delivery Service
I liked
  • Customer representative on the phone
I didn't like
  • Delivery issues
#1418550
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We were told at time of purchase that our order would be delivered on 12/4. We waited at the drop off address all day. At 3:00PM we received a email telling us it would be delivered on 12/5. So again we waited all day and at 6:30PM we received an email saying it would...
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Product
Fedex Ground Delivery Service
#1417035
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I always thought FedEx was a quality company. No longer. I had a package that required a signature. We were home and the door bell never rang. I went outside and a sticker was on our window. I called FedEx and they said I could pick up my package at their location...
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Anonymous
ExtraneousCheetah

Update. I finally got my package at 7:00 p.m. after waiting over 1.5 hours. Here’s an idea, before you tell a customer to pick up a package after a certain time, use all those...

1.9
Product
Fedex Ground Delivery Service
#1404732
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) As a rookie at this, I must have asked (the very helpful) attendant in Buffalo 5 times what would happen to the package if no one was home to receive it. When I received assurance that it would go to either a FedEx depot, or to Walgreen's or Walmart for pickup, I was...
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2.0
Product
Fedex Ground Delivery Service
I liked
  • Buffalo staff
I didn't like
  • No service
#1394855
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But FedEx bypassed it. When the package arrived in their chosen hub on Thursday tracker said it would be delivered Friday 09/28, and was not. Instead FedEx elected to mail it to me. Shipper could have done just that in the first place and I would have had this package...
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1.3
Product
Fedex Ground Delivery Service
I didn't like
  • Continual poor service--failure to deliver to correct address
  • Bad routing zero help using 3rd party to complete job
  • Cannot precisely tell me where my parcel is
#1369211
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called FedEx...."someone will call you back in 2 hours" Got the paperwork a day late and almost missed the closing due to their incompentence. They sent the package to Memphis instead of Raleigh to be delivered to Eastern NC...The worst of it, they couldn't tell me...
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h.kitchener
h.kitchener

I suppose you may have heard about Hurricane Florence which impacted everything throughout your area of the country? Maybe, just maybe deliveries by anyone were impacted. Just...

1.0
Product
Fedex Ground Delivery Service
I didn't like
  • Solutions offered
  • Any part of the delivery or customer service
  • Delivery turnaround
#1365396
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Unfortunately the shipper user was FEDEX ground. They dump their small parcels at the Post Office. Post Office sees my address and refuses to deliver it. Stuff ends up in New Hampshire.... Call shipper- change ship address to a local friend with street address AND PO...
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1.0
Product
Fedex Ground Delivery Service
#1363216
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