It's a mystery why top-quality FedEx Express would cheapen their brand by diluting it with the consistently worthless FedEx Ground. I guess if you live within 2 miles of their local distribution point you're satisfied, because the delivery guys are still sober when they get to your place. God help you if you live two hours or more into their routes: they'll reach a point during the day when they say, "screw it - I'm done for the day", and they'll take your packages (still showing "on FedEx vehicle for delivery") back to their home base, then enter your delivery as "business closed, delivery rescheduled for next business day".
This foul-up is made worse by incompetent "customer service" personnel. I had two packages from Dell Computer that appeared on website tracking as "on vehicle for delivery" today. At 1 PM I called FedEx customer service and was told that the packages would not be delivered until tomorrow, so I closed the shop and went off to a business meeting after rescheduling delivery for next Thursday. It turns out that the Fedex Ground truck showed up (rather SAID he showed up) 15 minutes later and couldn't deliver the packages because no one was there to receive them.
The story just gets worse, and it's been the same story with different twists every time FedEx Ground has stuck their inept hands into the logistics pie.
I have just instructed Dell NEVER to send me another shipment by FedEx Ground, and the sales department has agreed.
Would someone please let the boss of FedEx Ground know that he's ruining his company by having this Bozo outfit using the FedEx name.
Product or Service Mentioned: Fedex Delivery Service.