I put a FedEx Ground Package to be shipped in a pick-up box - as I have done for years. For several days, the package read online as "label created," but no movement of the actual item.
I called Customer Service and was informed the drop boxes are for Express Pick-Up Items Only and as a result it would take an extra 5 days before the item actually found its way to a FedEx Ground facility. It actually took FedEx SIX DAYS before I was able to get any movement activity on the item.
Has anyone else experienced this or is Columbia, Maryland being ran by a bunch of prissy primadonnas?
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Customer service, Delivery service.