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Customer service
Diversity of Products or Services
Turnaround Time
1 comment

I put a FedEx Ground Package to be shipped in a pick-up box - as I have done for years. For several days, the package read online as "label created," but no movement of the actual item.

I called Customer Service and was informed the drop boxes are for Express Pick-Up Items Only and as a result it would take an extra 5 days before the item actually found its way to a FedEx Ground facility. It actually took FedEx SIX DAYS before I was able to get any movement activity on the item.

Has anyone else experienced this or is Columbia, Maryland being ran by a bunch of prissy primadonnas?

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Customer service, Delivery service.

Company wrote 0 public responses to the review from Apr 06, 2015.
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Columbia, Maryland, United States #969179

FedEx Express and FedEx Ground are two totally separate operations you doofus. You didn't notice the dropbox said EXPRESS on it and not GROUND?!?! Complainers like you that don't know any better but love to whine and cry should be spanked.

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