Update by user Apr 26, 2011
Now come the really *** part:
I filed a claim for the lost package with FedEx. They send a check - made out to the manufacturer (not the company that sold it to me) and my address. I send the check to the manufacturer with copies to the vendor, but then FedEx sends me an e-mail stating that the check has been voided, and that I have to resubmit a claim or have the vendor resubmit a claim with a \"waiver\" and also blatantly stating that \"ALL CLAIMS ACTION\" has been stopped by FedEx on this claim.
So get this, they cause a problem by losing a shipment, they cause another problem by sending a wrong check to the wrong party, they demand a \"waiver\", and then they stop all claims action.
Now the whole fiasco has to be started all over again.
How is that for a service company?
Original review posted by user Apr 18, 2011
In my book, FedEx Ground (and FedEx in general) just took last place in delivery (or should I say - undelivery) services. They are absolutely the worst. Now that's saying something when their competition is UPS and the US Postal Service. Of all packages I've ever had delivered (and I get at least 2-3 per week) the most problems were with FedEx. These guys are 9 to 5'ers and they certainly act like they could do no wrong. You can't get them on the phone. They don't answer e-mails. They don't work weekends. They attempt deliveries only once. They hire incompetents (for the most part), although in this area I must say that they do have guys that do try their best against a corporation that only cares about stuffing their executive's pockets.
If they miss a delivery - which for working families - this is 100% of the time. They make you go miles and miles to retrieve your package. And heaven forbid if you should come during their warehouse's coffee break. It's at least 45 minutes before anyone will acknowledge you're even there.
How they stay in business - who knows??
I'll take UPS any day. I have packages from on line vendors delivered the day after I order. Now that is service. USPS is also one of the best and cheapest there is. 2-3 days from anywhere in the country - now how can you beat that?
Sack FedEx. They are expensive, rude, and definitely not worth it.
Their claim service is non existent. Try filing a claim - good luck with that one.
Product or Service Mentioned: Fedex Delivery Service.
Monetary Loss: $109.