I recently ordered a package which required a signature. The FedEx driver made 2 attempts to deliver the package. For the 3rd attempt, I took a day off work so I could be home to accept the package.
I live in a large building, and the driver had 2 options - to ring my buzzer or knock on my door. He did neither. He left a door tag and did not try to contact me.
I spoke to the FedEx customer service department - to 4 different people. I was told that I would have to drive 20 miles to the opposite end of Chicago to retrieve the package. I asked why, since it was their driver's error, they did not reschedule delivery. I was eventually told that their home delivery drivers are not employees - they are contracted and the driver has the sole authority to decide if they want to deliver the package or not. There was absolutely nothing the customer service person could do.
The final person I spoke to did not apologize and basically said that if I wanted good customer service, that I need to order from UPS because their drivers are employees and UPS has the ability to ask their drivers to go above and beyond to provide good customer service. I am following that person's advice. I will never ship via FedEx again.