The vendor that shipped this item requested the package to be delivered only if someone at this address was available to sign for the package.I followed the instructions on the door tag, which said to go to FedEx.com and "track using your door tag number to see available options." One problem with this is that tracking using a door tag number is not an option at FedEx.com.
The other problem is that, when I finally located the package using the tracking number provided by the vendor, all of the options are grayed out, which leaves me with only one option - that is to wait for the next delivery attempt and hope that either my wife or I am home. This is not a plan, and the FedEx customer service person I spoke with was not able to offer an alternative. I never have these problems with UPS.
I know my UPS driver on a first name basis, and I can always count on UPS to deliver a package to my home with no problems.I have had the exact opposite experience with FedEx.