waited entire day for a FedEx package that needed a signature. FedEx driver shows up at my house and is in my driveway for 5 minutes.
He never leaves the truck! Then he updates status to I am not home while I am in the driveway waiting for him to hand me the package!
I was standing in the driveway for 5 minutes waiting for you to get out of the truck! Customer service tells me to bad and to wait all day tomorrow again. I ask for the escalation department and they contact driver to turn around since he is right down the road and drop off the package.
They say he will be there shortly and to continue to wait at home to sign for the package. 4 hours later I am still at home. No package. No driver.
This is ridiculous!
I will never use FedEx again for shipping and I will stop using them at my business too. What a Joke!
Product or Service Mentioned: Fedex Vehicle Driver.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Terrible customer service no follow through lie to customer.