Wish I could give zero stars but that's not an option. Been waiting for over a week to get my sons christmas gift before we head out of town.
Even though the package was in my area Saturday afternoon, it wasn't set to be delivered until today, Tuesday eve by 8pm. Soooooo I get to know it's sitting less then 5 miles away for three days making matters worse, it's an iphone and it requires a signature so I knew I was going to have to take the day off. Needless to say I'm monitoring their site from the second I wake up.... 7:06 pm At local FedEx facility 7:58 am On FedEx vehicle for delivery 6:38 am At local FedEx facility As you can see it was on a truck at 7:58AM and even though I was home all day and it was guaranteed delivery by 8PM the package was checked back to the local facility at 7:06PM.
Now what happened all depends on who you speak with.... According to Jorge who I spoke to with the Verizon c/s person (Megan) it will be delivered by 9PM tonight because of the holidays. Whelp it's 9:23 as I type this so think that was a bunch of bull. Now if you speak to Pat from FedEx, she says they had an issue with the conveyer belt and repeatedly apologized.
Of course once you get up the chain and speak with either Hugo or Rene (SALRC) they don't know what happened, took my complaint, gave me a ticket number, but feel "very confident it will be delivered on time tomorrow". By "on time" I think they meant by 8PM just a different day. Oh yeah, have I mentioned that we fly out of town for the holidays tomorrow.
Thanks FedEX. Best believe I'll ensure NEVER to utilize your lack of service again!
Product or Service Mentioned: Fedex Home Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $1000.