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Customer service
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Received a telephone call saying my package would be delivered the next day and I needed to have an adult sign for it. Stayed home all day.

No delivery. Stayed home all the next day. No delivery. Called FedEx and gave them the tracking number.

They said it wasn't even my package or my address. Sent an e-mail to FedEx asking them how this could happen. They suggested that, in the future, I opt out of the telephone calls. Great solution FedEx, but how does that explain how they got my number in the first place?

Two days of my time lost.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Let the company propose a solution.

I didn't like: Bad service.

  • fedex shipping terrible exceptions
Company wrote 0 private or public responses to the review from Jun 18, 2015.
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