So I get a post card in the mail from FedEx ground with a box checked that they need additional information to deliver my package.
I check the tracking number on their web site and it says "Delivery exception".
Okay, so I call the 800 number. The lady asks for my name and address. I did so. She then stated that it has to go back to the shipper because they failed to include my unit number.
A $12.00 redeliver fee would have to be added and charged to the shipper.
I explained that the post card made it to me and the driver knows our names and had been picking up and delivering here for six years.
I was basically told too bad.
Thanks for the crummy service guys. Our company is dropping you like a hot rock. We don't want our customers to have to go through this as well.
Reason of review: Problem with delivery.
Monetary Loss: $100.
Preferred solution: Deliver product or service ordered.