Not resolved
Customer service

So I get a post card in the mail from FedEx ground with a box checked that they need additional information to deliver my package.

I check the tracking number on their web site and it says "Delivery exception".

Okay, so I call the 800 number. The lady asks for my name and address. I did so. She then stated that it has to go back to the shipper because they failed to include my unit number.

A $12.00 redeliver fee would have to be added and charged to the shipper.


I explained that the post card made it to me and the driver knows our names and had been picking up and delivering here for six years.

I was basically told too bad.

Thanks for the crummy service guys. Our company is dropping you like a hot rock. We don't want our customers to have to go through this as well.

Reason of review: Problem with delivery.

Monetary Loss: $100.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Oct 08, 2014.
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