I shipped a gift from Los Angeles to my girlfriend in NYC leaving a full 9 days for delivery. I brought the package to the FedEx Office (used to be Kinkos) store, had them pack it, and fill out all the shipping options. I selected 3-5 day ground freight. The package needed to get to her within 9 days in order to arrive prior to us both leaving the country to meet up at a relative's wedding.
Let me start by saying that at no time did I or my girlfriend request that the package be held at the FedEx location, or indicate that there would be no one at her building to receive (and sign for) the package. Also, despite the fact that BOTH our phone numbers were on the shipping label, neither of us got any calls about the package.
Let me also note here, that she lives in a 55 floor, doorman building in mid-town Manhattan with a 7am - 7pm package concierge who signs for ALL packages.
We were expecting the package to arrive that Thursday, when it didn't we thought "ok, maybe Friday then?". Well by Saturday I was pretty livid. I called FedEx and was told that the package had been held at the shipping office because "a future delivery date had been requested". When I informed them that we had requested no such thing, I was told they couldn't see *why* it had been requested or *who* had requested it, just that it had been requested.
When I asked if they could get it delivered by Monday at the latest (she was leaving at 5am Tuesday morning) I was PROMISED by a supervisor that it would go out with the Monday ground shipments. Imagine my dismay when I went to the FedEx tracking utility on Monday, expecting a status report of the package leaving the FedEx office, and found...really??? Nothing???
So I get back on the phone, and was told that the package didn't go out. Well I already knew that...but could they tell me why? Of course not...how could I expect them to know why the supervisor in question would promise something and then NOT follow through.
There were some half-assed insincere apologies, but no offers of any sort of refund for the "service" or compensation for a second purchase of the gift they were holding, or really anything. No solutions, no refund...nothing. AND my 3-5 day shipment...oh 9 days later and it's still not here. And there's nothing anyone can do about it.
I'll never ship with FedEx again.
Product or Service Mentioned: Fedex Delivery Service.