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Customer service
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I woke up 3 hours earlier to be ready for their drop-off of my package. I have been sitting in the living room, trying to busy myself with my laptop, waiting and waiting.

Two hours had gone by so I decided to phone and track my package. It says delivery was attempted at 10:50 am. I was sitting in my living room at that time! I can't believe that some Fedex driver just LIED like that.

UNBELIEVABLE. This is the WORST customer service I have ever experienced.

How can you literally lie like that and try to get away with it?

How can I avoid Fedex when I'm online shopping? UGH.

Product or Service Mentioned: Fedex Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $600.

Preferred solution: Deliver product or service ordered.

Company wrote 0 public responses to the review from Oct 08, 2014.
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Oak Forest, Illinois, United States #925113

Yes. This seems to be standard practice for FedEx.

They fraudulantly log delivery attempts and after an alleged 3 attempts, they will not make a 4th attempt unless the shipper pays for a re-shipment authorization.

It is a way they can make shippers pay twice for the same package. BTW, that 4th attempt is usually to a FedEx store somewhere and not your home, which is another upside for is logistically easier to deliver to their satellite stores.

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