Fedex driver stated that he could not find my location ( delivery exception ). This is a location that has received many UPS deliveries and a few Fedex deliveries in the past with no problem.
I am far out from the terminal so I usually get my deliveries from Fedex after 5:00 p.m. and my packages are usually the last ones on the truck. However, this was on a friday and my guess is the driver was ready for the weekend so he decided to put me off til monday. I had rescheduled my on-sites because I knew my package was on the truck.
I waited at my home office for my package, never leaving my home all day!. I went in around 6:30 p.m. to check the status and noticed the "delivery exception". I began calling trying to find out what happened and that is when the real fun began.
After an hour of several people putting me on hold I finally got an answer that was unbelievable. The terminal manager said the terminal was closed and could not call back the driver. I asked if he could get me my package the next morning before 10:30 a.m. so I could keep my on-site call at 11:00 a.m." Saturday Delivery".
He said he could not guarantee this and that it was really a courtesy to even put it on the truck at all!!! I am a small businessman don't have a lot of pull.
However, take my advice if you have to use Fedex or UPS do yourself a favor don't use Fedex. They don't care how costly it is for you to not be able to fulfill your obligations.
Monetary Loss: $900.